Definition specifically related to the work context
Effective communication takes various forms in the work setting. Good communicators can interact with their colleagues, both orally and in writing. They are good listeners and ask questions to understand the meaning and value of other people’s point of view. They are also willing to share information through various information and communication technologies (verbally, emails, etc.). They use appropriate scientific, technological and social knowledge and skills to explain or clarify ideas. They are able to sufficiently understand a client or colleague to foresee their reactions and prepare accordingly. They can also articulate written communications, as well oral presentations.
Communication at work involves the ability to recognize implicit and explicit protocols and rules that govern professional interactions in the workplace. These protocols can serve to frame communications between hierarchal levels or to connect with specific sectors. Rules and conventions may also outline the type of acceptable language in some circumstances, while prohibiting others.
Communication at work requires the use of systems and procedures to transmit and receive messages between colleagues, to achieve organizational results. In the workplace, these communication protocols, rules, conventions, procedures and systems could greatly impact communication practices aimed at improving efficiency. Moreover, each workplace has its own language in terms of communication, technical terminology and culture. Therefore, it is important for workers to be aware of these aspects and to comply with them.
>> Back to list