Definition specifically related to the community context
Interpersonal skills involve a person’s empathy and awareness of others. Showing empathy and taking others into account allows individuals to share their experiences and engage in joint actions. Effective interpersonal relationships are based on the ability of individuals to:
- Show empathy; be willing to help others
- Apologize and receive apologies
- Ask for help
- Observe, listen and understand others
- Take care of others
- Show confidence without hostility or arrogance
- Facilitate conflict resolution
- Act collaboratively
- Interact comfortably with people in formal and informal circumstances
- Demonstrate tolerance and flexibility
Effective and satisfying interpersonal relationships rely on a balance of good self-control and awareness of the social and cultural environment in one’s community. In that sense, citizens who are said to be “socially intelligent” can quickly evaluate their emotions as well as the disposition of people who surround them, and adapt their way of interacting accordingly. This skill has always been crucial for individuals who need to collaborate and build trusting relationships with others. It is even more important in communities where one is called upon to collaborate with several groups of diverse cultural backgrounds. Thus, in a multicultural context, interpersonal skills are essential for citizens of all communities.
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